Energy Bill Comparison

Understand why the bill is high

Energy Bill Comparison Redesign

 
 

The project

Users often call the utility to understand why their bill is unusually high or low. Bill comparison compares their current bill to the same time last year and explains the difference.

Launch Date: Sep 2016

Product Team: Leslie Zacharkow, Ryan Devenish, Nate Kaufman

Role: Lead UX Designer

What we made

 

Product goals and non goals

Product goals

Why we needed to change the existing product

Finding the right interaction model

 Journey mapping

concepting

User testing round 1

Applying the Opower style guide

Helping utilities explain their rate plans clearly

The final product

Where we are now